Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Why can't I see the Ticket Priority Icons?
Edited
Looking at my sprint or backlog dashboards, I am not able to see the priority icons for the tickets, and they all appears as the grey default icon, which does not help.
I can hover over them to see the alt-text for the icon, but this is not convenient and slows my work flow. I know that these images are set as I have seen them on screen-share for the same tickets.
I am using Firefox without any extensions enabled for the Jira site.
Expectation (obtained via screen-share):
Actual:
Edit 1:
I've checked with my support team about this issue, and they can see the icons correctly using the same browser version of Firefox.
When I opened the inspector console and took a look at the page HTML, I opened the links for the low priority and medium priority icons. The image links both came up as default icon on my end, but when I passed the links to the support team, they appeared correctly as the low and medium priority icons.
Low Priority Icon:
Medium Priority Icon:
Why would this display this way?
Edit 2:
It appears to also be the same when using Edge or Chrome on my computer; it still appears as a generic icon.
Edit 3 (12/16):
I just realized I can see Highest (Critical) and Not Set icons, but nothing else.
Very strange.
1 answer
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.