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Why can't I see the Ticket Priority Icons?


Looking at my sprint or backlog dashboards, I am not able to see the priority icons for the tickets, and they all appears as the grey default icon, which does not help.

I can hover over them to see the alt-text for the icon, but this is not convenient and slows my work flow. I know that these images are set as I have seen them on screen-share for the same tickets.

I am using Firefox without any extensions enabled for the Jira site.


Expectation (obtained via screen-share):

Jira Tickets with Icons.png


Jira Tickets without Icons.png


Edit 1:

I've checked with my support team about this issue, and they can see the icons correctly using the same browser version of Firefox.

When I opened the inspector console and took a look at the page HTML, I opened the links for the low priority and medium priority icons. The image links both came up as default icon on my end, but when I passed the links to the support team, they appeared correctly as the low and medium priority icons.


Low Priority Icon:

Jire Low Priority Icon as Default.png

Medium Priority Icon:

Jire Medium Priority Icon as Default.png

Why would this display this way?


Edit 2:

It appears to also be the same when using Edge or Chrome on my computer; it still appears as a generic icon.


Edit 3 (12/16):

I just realized I can see Highest (Critical) and Not Set icons, but nothing else.
Jira Critical and Not Set Priority.png

Very strange.

1 answer

0 votes
Ron Levy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 14, 2021

Hi @Michael Quinn - just verifying, is this a "business project"?

Possibly - I don't know what the correct terminology for it is

Ron Levy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 15, 2021

Can you please check on the top right of your screen below your project name? It should say "business project" or "software project" or something in that manner depending on the language

It is a Software Project

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