Why I can't receive the notification on the Android?

[靳光光]

I have installed the JIRA app on the Android phone. But I can't receive the notification when the issues change.

I tried many phones, all the Android phones can't, but Iphone can.

I want to know why and how I can receive notification.

Thanks

[靳光光]

Yes, The push notifications setting is this, but my language is Chinese, and my android system is chinese too, my location is china.

Are these related with notification problem?

[Alex Koxaras _Relational_]

Hi @靳光光 and welcome to the community,

On my instance and for testing reasons, I used an automation to transition an issue from one status to another. I received the notifications on my mobile without a problem:

• So my question is to check the notification scheme and see to whom notifications are being sent when an issue is transitioned or updated.
• After that I would check under "my profile" to see if I have all the necessary options checked:
  
• Finally I would check if I have all the necessary options checked on my jira mobile:

[Alex Koxaras _Relational_]

@靳光光 except for the mobile notifications, did you check the notification scheme of the project?

[系统管理员]

It is because of the phone system and the network for google in China

[靳光光]

@系统管理员 Yes, it is.

@Alex Koxaras _Relational_ Is it possible to improve the notice for China?