Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,491
Community Members
 
Community Events
185
Community Groups

Why I can't receive the notification on the Android?

I have installed the JIRA app on the Android phone. But I can't receive the notification when the issues change.

I tried many phones, all the Android phones can't, but Iphone can.

I want to know why and how I can receive notification.

Thanks

2 answers

Yes, The push notifications setting is this, but my language is Chinese, and my android system is chinese too, my location is china.

Are these related with notification problem?

微信图片_20230427215243.jpg

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 27, 2023

Hi @靳光光 and welcome to the community,

On my instance and for testing reasons, I used an automation to transition an issue from one status to another. I received the notifications on my mobile without a problem:

Screenshot_20230427_110633_One UI Home.jpg

  • So my question is to check the notification scheme and see to whom notifications are being sent when an issue is transitioned or updated.
  • After that I would check under "my profile" to see if I have all the necessary options checked:
    personal settings.png
  • Finally I would check if I have all the necessary options checked on my jira mobile:Screenshot_20230427_111055_Jira.jpg
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 27, 2023

@靳光光 except for the mobile notifications, did you check the notification scheme of the project?

系统管理员
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Jun 01, 2023 • edited

It is because of the phone system and the network for google in China

@系统管理员 Yes, it is.

@Alex Koxaras _Relational_ Is it possible to improve the notice for China?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events