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Where do JIRA@company.ATLASSIAN.NET go?

Michal Mulka
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November 3, 2021

We have service desk and some of the SD users reply directly to JIRA@ or person@ xxx.atlassian.net.

Can we gain access to the inbox, or redirect/cc to our own inbox?

Many thanks.

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 6, 2021

Hi Michal,

You will need to setup your mail handler for that. Here are the instructions:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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