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What to do when it says "the reporter specified is not a user"

Sara Agarwal April 5, 2022

I am a first time user and trying to create a new task. Unfortunately, I cannot do so because "the reporter specified is not a user." I keep trying to enter myself (which I was told to do), but it still doesn't recognize me, even it does recognize me when I list myself as an Assignee. What should I do?

 

Thanks,

Sara

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2022

Are you listed as a Customer? Generally the Reporter will be a Customer. However, if you are actually are working on resolving an issue you would be an agent. What role(s) is your user listed under project settings > people?

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2022

@Sara Agarwal  - Any update here? 

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