What controls the organization if a customer is able to create their own account?

[David]

If customers are allowed to create their own accounts from the Jira Portal, what controls which organization the account is linked to?

[Fabio Racobaldo _Herzum_]

Hi @David ,

organization management is demanded to Project Admins. If a customer create his own account through the portal, he will be added as general customer without a specific organization.

Please take a look to the following article for more information https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

Hope this helps,

Fabio