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If customers are allowed to create their own accounts from the Jira Portal, what controls which organization the account is linked to?
Hi @David ,
organization management is demanded to Project Admins. If a customer create his own account through the portal, he will be added as general customer without a specific organization.
Please take a look to the following article for more information https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
Hope this helps,