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We are unable to activate one of our user.

Naga Uma Mahesh Bayana
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May 17, 2022

Hi Jira Support Team,

We have sent a team invitation to one of our team member, he has got email to activate but he is getting a message that your account has bee deactivated.


Here requesting you to please look into the issue and fix it ASAP. Expecting a positive and quick reply. 


2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 18, 2022

Hi @Naga Uma Mahesh Bayana 

That account is a managed account.  The organization admin has disabled that account.  You will need to reach out to your organization administrator in order to re-activate that account. 

In this case, your account is a site-admin, but you are not an organization admin.  You should reach out to your teammate Karun V., and ask that they follow the steps in Reactivate accounts to restore this user.



0 votes
John Funk
Community Leader
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May 17, 2022

Hi @Naga Uma Mahesh Bayana  - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if the user's email was blacklisted for some reason. Please post the resolution back here.

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