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User can't recieve validation email

John Ervin ANTONIO
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June 7, 2024


One of my customer's account don't recieve the validation email when he is trying to connect.

Can you please help us with this issue ?

Thank you

1 answer

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John Funk
Community Leader
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June 7, 2024

Hi John - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see any the email address might have been put on the Suppression list for some reason.

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