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Upgraded to Standard Plan in JIRA Work Management and my team members cannot use it.

sergeyt June 29, 2023
  1. I have upgraded to the Standard Plan in JIRA Work Management, but my team members are still unable to add others to Watchers or tag someone in comments. However, I am able to perform these actions without any issues (and I am not the admin)

  2. One of our team members, who has been granted permission to the project by our admin, does not have access to any issues within the project. Please, see the screenshot (please, see the image)

  3. Could you please provide guidance on how our JIRA admin can make me an admin as well? This way, I won't have to rely on him to grant access to the project for every individual.

Please let me know if you need any further clarification on these matters.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 29, 2023

Hi @sergeyt 

Check the Permission Scheme for the project to see has the Browse Project permission. Use the Permission Helper available there as well if needed. 

sergeyt June 29, 2023

@John Funk Could you please tell me where I can Check the Permission Scheme ?

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 29, 2023

Go to Project Settings > Summary > Permissions and click on the Permission Scheme name. 

sergeyt June 29, 2023

Please, see my layout in Project Settings. There is no "Summary > Permissions and click on the Permission Scheme name" in my layout. I attached a picture of my Project Settings layout below. Thank you.Project Settings.png

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 29, 2023

Can you share a screenshot that shows the options on the left side also? 

sergeyt June 29, 2023

Sure. Here you can see it, John:JIRA.png

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 29, 2023

Ah, you are using a Team-managed project. Click on Access and see if the user has permissions there. 

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sergeyt July 4, 2023

Dear John, sorry for being silent for a while. I clicked on access and added my colleague as an administrator. So even being an administrator in a project, she is unable to add peolpe to watchers or tag in comments....How is that even possible?

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2023

Good question. I would go ahead and open a support ticket with Atlassian to see what they say. Please post the resolution back here for future readers. 

https://support.atlassian.com/contact/#/

Good luck!

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sergeyt July 5, 2023

Thank you, John! Sure, I will.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
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