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Unable to use Automation to set "Start date"

Scott Robertson May 18, 2023

I am working in a Company-managed business project (Work Management).  I am attempting to use Automation to set the "Start date" when an issue is moved to "In Progress".  When attempting to do this using conditional to evaluate if the "Start date" is empty, I get the following error in the Automation Audit Log:

---

Edit issue
Found multiple fields with the same name and type: .
Start date (com.atlassian.jira.plugin.system.customfieldtypes:datepicker)
No fields or field values to edit for issues (could be due to some field values not existing in a given project):

 

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There are no other fields in this project called "Start date".  In addition, the field is not custom, it is the "out of box" start date that is used in this project for setting start dates and is used in the List view (gantt).

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 18, 2023

Hello @Scott Robertson 

While there may be only one Start date field showing in your project there could still be additional custom fields created with the same name.

Your Jira Administrator can check the Custom Fields list to see if there are multiple fields with the same name. If there are, there are a couple of choices for solving the issue.

1. The other fields get renamed.

2. In your automation rather than using the field selection list to select the Start date field to update, you use the Advanced Editing with JSON option to edit the field an reference it by its customfield_###### identifier.

Scott Robertson May 23, 2023

That was definitely the issue.  All fixed and working now. 

So many little issues like this in Jira that take so much time to find and correct.  I very much appreciate your help!

-Scott

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

I'm glad I could help.

If your issue is solved please consider marking the Answer as Accepted to help other users find posts with validated solutions.

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