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Unable to show Category field on JWM project List

Dom Bush March 1, 2023

I have two projects in JWM which I believe are identical in terms of set up. 

In one, I can show the Category field in the List view of the project, but in the other, it does not appear in the + menu. 

2023-03-01_1131-32-List - Talent Acquisition Initiatives - PartnerHero Service Desk.png

Both project issue types reference the Category field. 

What am I doing wrong? 

4 answers

1 accepted

0 votes
Answer accepted
Dom Bush March 3, 2023

I thought I would document the cause and solution to this issue.

Recap and some additional background

When the Jira Work Management projects were created by a colleague, they removed the system Category field from the issues types because they thought we didn't need it.

I added it back into the issue types for each project and then used a CSV import to populate the issues.

I could see the Category field in individual issues populated with the values from the CSV import, but when I looked at the List view in the project, the field was not in the grid and was not available from the + picker menu. Also, it was not available in the Group By menu. 

Solution

  1. From the List view, click on an issue to make it appear in the pop-up issue view. 
  2. Click into the Category field as if you were going to edit it. 
  3. Close the popup. 
  4. Refresh the page containing the List view, and the Category column will appear.
  5. Click on the Group By menu and select Category. 

The action of clicking into the Category field in step 2 seems to make JWM "notice" that Category is once more required in the project. 

It doesn't seem necessary to edit the Category value for this to work. Just click into the field.

1 vote
Ravi Sagar _Sparxsys_
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March 1, 2023

Hi @Dom Bush 

Field has to be in the edit screen to appear in the list view for you to edit.

Ravi

Dom Bush March 2, 2023

Hi @Ravi Sagar _Sparxsys_ ,

Thanks for your comment. 

The issue here is that this is a JWM team-managed project, and so, unless I am missing something, fields are associated with the screens in the project by adding them to the issue type in the JWM project settings. 

This is unlike how it works for company-managed projects where fields must be associated with screens to be visible. 

The Category field is visible on individual issues in the project but not in the list view. This means that I can not use the grouping functionality, 

I hope this helps explain. 

Regards,
Dom.

1 vote
Trudy Claspill
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March 1, 2023

Hello @Dom Bush 

Given that the projects are Team Managed, for the one where the field is not available for you to add to the List view can you navigate to Project Settings > Issue Types and show us a screen image of one of the issue types showing that the Category field is included for that issue type?

Dom Bush March 1, 2023

Hi Trudy, 

Thanks for your reply. 

Here is the issue type definition:

2023-03-01_1435-33-Project Board - Issue types.png

Here is an issue with a value in it:

2023-03-01_1433-50-List - Project Board.png

Many thanks.

Regards,
Dom.

Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 1, 2023

That is really odd.

When you click on the + field in List View, does it show you a list of fields with check marks next to the ones that are already displayed? Do you find Category if you just scroll through the list?

Dom Bush March 1, 2023

It really is. 

The + menu displays the list of fields with check marks next to those displayed and without for the currently hidden fields. 

There is no entry for Category. 

1 vote
Valerie Knapp
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March 1, 2023

Hi @Dom Bush , thanks for your question.

Is one of the projects team-managed? It could be that this is the reason you don't see the same custom fields.

Alternatively, it could be that the Custom Field context only includes one project and not the other.

You can check this here, under the System settings, Issues

image.png

And check that the context is Global, meaning the custom field is accessible in all projects

image.png

 

I hope this helps, but if not, please give us your feedback and either I or someone else will try to help you.

Cheers

Dom Bush March 1, 2023

Hi Valerie,

Thank you for your fast reply. 

Both projects are team-managed, but both are using the system-provided Category field. 

When I look at it in the list of Custom Fields I do not get that menu. 

2023-03-01_1156-50-Custom fields - PartnerHero Service Desk.png

I get the option to view field information or associate with screens. 

For the latter, I only seem to be able to associate it with company-managed projects and so the one I want to adjust is not listed. 

Thanks again. 

Regards,
Dom.

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