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Unable to mention or tag someone in Jira Comments.

Larrubis Michael
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July 31, 2023

Hey guys,

Would like to raise this issue since I was unable to tag or mention in the comments.
I would suggest to remove the placeholder `Type @ to mention or notify someone` for those users that cannot tag or mention in the comments.

It would be great the JIRA dev/staff be able to address this.

2 answers

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 4, 2023

Hi @Larrubis Michael ,


Welcome to Atlassian Community :)


I understand that you are unable to @mention users in the comment section of your project.

You need to have Browse users and groups in global permission. 

To access and edit your site's Global Permissions do the following: 

  1. Choose > System.

  2. Click Global Permissions.

  3. Make sure your user is included in the Users / Groups that have the Browse users and groups permission.

I hope this information helps.

Thank you,


0 votes
Nic Brough -Adaptavist-
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August 1, 2023

Welcome to the Atlassian Community!

Does your account have the global permission for "browse users"?

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