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Unable to create Issue using free trial (Jira Work Management)

Good day, Recently we Installed the trial version of Jira Work Management to test it but when we are trying to create an issue after creating the board we are getting this error. error.JPG


3 answers

1 accepted

1 vote
Answer accepted

Hello @Mark Daliwan,

Thank you for reaching out to the Atlassian Community!

According to the message under the pop up, it seems that it doesn’t have a default issue type and on the logs it also returns this error message.

Can you please go to Project settings > Issue types > Actions > Edit issue types and select a default one?

 Screen Shot 2021-11-19 at 13.25.06.png

Permissions aren’t editable on the Free plan, but please, confirm on Project settings > Permissions if all the permissions contain the “Application access (Any logged in user)”.

Please, take your time to test and let us know how it goes.

Kind regards,

Hi Angelica, Thank you for you help. I added a few Issue types and works fine. Cheers!!

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0 votes
John Funk Community Leader Nov 16, 2021

Hi Mark,

Sometimes this goes away with the passage of a little time. Is it still happening? Does it happen on all projects? Or just one or two? 

Hi John, we had 3 test boards now and the other 2 was created 3 weeks ago but still getting the same error.

John Funk Community Leader Nov 16, 2021

Definitely a support ticket then. 

0 votes
Tansu Akdeniz Community Leader Nov 15, 2021

Hi @Mark Daliwan 

Since it is Cloud version, it could be better to create a support ticket from

Hi Tansu, Will do the suggestion. Thanks!

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