Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,859
Community Members
 
Community Events
165
Community Groups

Unable to create Issue using free trial (Jira Work Management)

Good day, Recently we Installed the trial version of Jira Work Management to test it but when we are trying to create an issue after creating the board we are getting this error. error.JPG

Thanks!

3 answers

1 accepted

1 vote
Answer accepted

Hello @Mark Daliwan,

Thank you for reaching out to the Atlassian Community!

According to the message under the pop up, it seems that it doesn’t have a default issue type and on the logs it also returns this error message.

Can you please go to Project settings > Issue types > Actions > Edit issue types and select a default one?

 Screen Shot 2021-11-19 at 13.25.06.png

Permissions aren’t editable on the Free plan, but please, confirm on Project settings > Permissions if all the permissions contain the “Application access (Any logged in user)”.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Hi Angelica, Thank you for you help. I added a few Issue types and works fine. Cheers!!

Like # people like this
Like Angélica Luz likes this
0 votes
John Funk Community Leader Nov 16, 2021

Hi Mark,

Sometimes this goes away with the passage of a little time. Is it still happening? Does it happen on all projects? Or just one or two? 

Hi John, we had 3 test boards now and the other 2 was created 3 weeks ago but still getting the same error.

John Funk Community Leader Nov 16, 2021

Definitely a support ticket then. 

0 votes
Tansu Akdeniz Community Leader Nov 15, 2021

Hi @Mark Daliwan 

Since it is Cloud version, it could be better to create a support ticket from https://support.atlassian.com.

Hi Tansu, Will do the suggestion. Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Work Management

Join us for a live demo of Jira Work Management

Interested in learning more about Jira Work Management? Have questions you want to get answered? Join us for our upcoming live demo where we’ll take you through the essentials of Jira Work Manageme...

1,741 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you