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In case you are referring to the feature within the add-on then it may have to be checked with the vendor directly to explore them as we may not have expertise on the same.
@Andrea Chi Ideally, if you have "Browse users and group" global permissions then you should be able to search for the user. I have tested it only with basic user roles and with product access. I am able to search for the same. Are you able to search for the user with the above permission?