Sum 2 type of custom filed.

[kshridvipa7878]

Hi All,

How I can add 2 type of custom filed. Once Custome filed in a "Date format" & 2nd is in a "Number filed"

Filed name:

1. Full kiting Date: (In a date format)

2. Production days: (In number)

Ater adding the two-custom field, I have to automatically set a "Due Date" of that ticket. 

Requirement:  15th April, 2024 (Full Kiting Date) + 5 Days (Production Days) = 20 th April, 2024 [Due date].

Hope I am able to explain in a detail. Please help me. 

I am sharing screen shot which I have applied. That rule in showing success but I am not getting any "Due Date" on that ticket based on automation rule.

Thank you,

Dvipa

[Kalyan Sattaluri]

Hello @kshridvipa7878 

After your edit issue,

• click new component, action, choose "Log Action". Enter this smart value: {{issue.Full Kitting Date}}
• Then add another log action and enter this smart value:  {{issue.Production Days}}
• Then add another log action and enter this value. {{issue.Full Kitting Date.plus(issue.Production Days)}}

Finally, trigger this rule and share Audit Log as your first screenshot to understand your values.

Thanks!

[kshridvipa7878]

Hi Kalyan,

Thank you for your time.

Still I'm facing same issues, showing success but I am not getting any "Due Date".

[Kalyan Sattaluri]

Hello, Please share screenshot of audit log showing log values. There is something wrong with you smart values we need to review. Thanks!

[kshridvipa7878]

Hi,

Thank you for your message. 

Once I transit the ticket from one status to another status, it showing blank under the "Due date" filed. I am sharing the SS of that automation rule and also sharing that rule which I have applied after Edit issues Filed.  Please check!

Thank you,

Dvipa

[Kalyan Sattaluri]

Hello @kshridvipa7878 

The smart values using are not correct so calculation is not being done.

Can you share with me screenshot of the actual fields on the issue.. I think the name of the fields is incorrect..

[kshridvipa7878]

Hi @Kalyan Sattaluri 

Thank again for your message. 

I have attached the actual fields on the issue. Please check. 

Thank you,

Dvipa

[Kalyan Sattaluri]

Hello @kshridvipa7878 

You have extra semi colon in the log statements, please change the values to exactly below:

• {{issue.Full Kitting Date}}
• {{issue.Production Days}}
• {{issue.Full Kitting Date.plus(issue.Production Days)}}

Also, in your edit issue, change the Due date value to 

• {{issue.Full Kitting Date.plus(issue.Production Days)}}

Please make these changes and trigger rule and share screenshot.

You are almost there, I promise :)

[kshridvipa7878]

Hi @Kalyan Sattaluri 

I have changed but facing same issues, not getting any date under the "Due date" field. 

1. 1. IF Condition JQL: "Full Kitting Date[Date]" IS NOT EMPTY AND "Production Days[Number]" IS NOT EMPTY

2. Edit issues: {{issue.full Kitting Date.plus(issue.production Days)}}

3. Log action: {{issue.Full Kitting Date}}

4. Log action: {{issue.Production Days}}

5. Log action: {{issue.Full Kitting Date.plus(issue.Production Days)}}

Also I have attached SS of that rule, please check!

Thanks again for your time.

Dvipa