Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Share with Not Working

We have a problem to insert new partecipants to a ticket. If we try to insert new partecipants into the Share with form, it returns  No option.

Can you please suggest a solution?


1 answer

0 votes
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 18, 2021

Hello @Sara Chiodo ,

Thanks for reaching out and welcome to the community!

If I understand the issue correctly, your agents are trying to add request participants to issues in a Service management project as defined here, and here.  However, when selecting the dropdown there are no usernames shown in the field. 

If this is the case it sounds like your users do not have the "Browse users and groups" global permission, detailed in "Manage global permissions" .  If a user does not have this permission they will need to fully type out a user name into the field, as the permission enables the user searching functionality in user picker fields.

Alternatively, if you are describing the customer attempting to share the request from the portal as described in "Jira Service Management issue sharing" then you will want to look at the "Customer Sharing" options under the "Project Setting" >> "Customer permissions" section, where you can define the customer sharing options in 3 ways:

  1. Customers can search for other customers within their organizations
  2. Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project
  3. Customers can search for other customers within their project or organizations

With some additional details on configuring the settings in the Documents "What users and roles are there in Jira Service Management?" and "How global customer permissions impact project permissions" 


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events