Hi all,
When I parameterize that an issue is created automatically (in the automotion tab), then I have configured that an email is sent to the assignee. In the audit log it always appears that there is an error in sending the email for the following reason:
Is the ticket being auto-assigned to anyone as soon as it is created ? Or atleast before the rule is run ?
The issue is created and it is assigned to a specific person always.
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1. How is the ticket being assigned to specific users ?
Is it by automation rule OR project default settings OR Components lead ?
Seems rule is running before the ticket gets assigned to the Assignee.
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As informed earlier, the rule is triggered before the ticket is being assigned. Even I was able to reproduce the issue.
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Workaround:
Add a JQL condition in Scheduled issues trigger
i.e. Project = <Your Project>
Create Component "FOR EACH: Create a Branch" --> Branch rule/ Related issues --> Send Email.
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Thanks! @Rilwan Ahmed now it works :).
But I can enter this function when some cases are lauched at the same time? This could cuase any error?
Thank you in advance for your response.
Best regards,
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Hi @Rilwan Ahmed I mean I have the possibility to do this. This is the correct way?
Thank you in advance for your response.
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I suggest, create different rules for daily and weekly scheduled jobs. It would be easy for you to identify and check the audit logs in future.
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Can you share a screenshot of your entire rule?
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Do you have a JQL statement in your Scheduled trigger part? Can you share that?
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Okay, let's try putting a Branch between the last two actions. Use Most recently created issue for the Branch type.
Then move the Send Email action under the branch.
I am assuming that in the Create issue action you are setting the value of the assignee.
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Sorry, use Current Issue instead of most recently created. And don't forget to move the Sent email action underneath the branch.
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@Teresa Ruiz-Rico Gómez - Did you try this latest?
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Yay!
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