Send email when issue is created automatically

[Teresa Ruiz-Rico Gómez]

Hi all,

When I parameterize that an issue is created automatically (in the automotion tab), then I have configured that an email is sent to the assignee. In the audit log it always appears that there is an error in sending the email for the following reason:

"As there is no issue present, cannot get the value of the field:

assignee

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty."

How can I solve this, as I the issue has been created with its corresponding assignee?

[Rilwan Ahmed · Accepted solution]

Hi @Teresa Ruiz-Rico Gómez ,

Is the ticket being auto-assigned to anyone as soon as it is created ? Or atleast before the rule is run ? 

[Teresa Ruiz-Rico Gómez]

The issue is created and it is assigned to a specific person always.

[Rilwan Ahmed]

Hi @Teresa Ruiz-Rico Gómez ,

1. How is the ticket being assigned to specific users ?
Is it by automation rule OR project default settings OR Components lead ?

Seems rule is running before the ticket gets assigned to the Assignee.

[Teresa Ruiz-Rico Gómez]

@Rilwan Ahmed Look, it is correctly assigned:

[Rilwan Ahmed]

Hi @Teresa Ruiz-Rico Gómez ,

As informed earlier, the rule is triggered before the ticket is being assigned. Even I was able to reproduce the issue. 

[Teresa Ruiz-Rico Gómez]

Then @Rilwan Ahmed do you have any proposal on how I can solve this?

[Rilwan Ahmed]

Workaround:

Add a JQL condition in Scheduled issues trigger
i.e. Project = <Your Project>

Create Component "FOR EACH: Create a Branch"  --> Branch rule/ Related issues --> Send Email. 

[Teresa Ruiz-Rico Gómez]

Thanks! @Rilwan Ahmed now it works :).

But I can enter this function when some cases are lauched at the same time? This could cuase any error?

Thank you in advance for your response.

Best regards,

[Teresa Ruiz-Rico Gómez]

Hi @Rilwan Ahmed I mean I have the possibility to do this. This is the correct way?

Thank you in advance for your response.

[Rilwan Ahmed]

Hi @Teresa Ruiz-Rico Gómez 

I suggest, create different rules for daily and weekly scheduled jobs. It would be easy for you to identify and check the audit logs in future. 

[John Funk]

Hi @Teresa Ruiz-Rico Gómez 

Can you share a screenshot of your entire rule? 

[Teresa Ruiz-Rico Gómez]

Sure: @John Funk 

[John Funk]

Do you have a JQL statement in your Scheduled trigger part? Can you share that? 

[Teresa Ruiz-Rico Gómez]

No, this is my schedule part:

[John Funk]

Okay, let's try putting a Branch between the last two actions. Use Most recently created issue for the Branch type. 

Then move the Send Email action under the branch. 

I am assuming that in the Create issue action you are setting the value of the assignee. 

[Teresa Ruiz-Rico Gómez]

Hi @John Funk I have this problem:

[Teresa Ruiz-Rico Gómez]

Hi, it is correctly assigned @John Funk 

[Teresa Ruiz-Rico Gómez]

@John Funk , then how can I resolve this?

[John Funk]

Sorry, use Current Issue instead of most recently created. And don't forget to move the Sent email action underneath the branch. 

[John Funk]

@Teresa Ruiz-Rico Gómez  - Did you try this latest?

[Teresa Ruiz-Rico Gómez]

yes, now it works :)

[John Funk]

Yay!