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Resolution in team based project

In team managed projects (business/work management type) it is not possible to select the resolution of the tasks (duplicate, declined etc.) and its ok, but I read that the resolution field should be set to "Done" when the card reaches the rightmost column of the board.


Within the project, however, the tasks remain unresolved.


The problem is that this makes it impossible to filter all the unresolved activities of a user who participates in team and company projects, generally it is sufficient to insert a filter with the condition "assignee = currentUser () AND resolution = Unresolved" but that doesn't work

is there any suggestion? I need to se resolution when task is done!

3 answers

1 accepted

3 votes
Answer accepted

Hi @Edoardo Landi 

Looks like it's a bug - confirm it impacts you via JWMCLOUD-180 

Your options for now are...

  • Use a Software Project or...
  • Use a different parameter in JQL - such as Status, or StatusCategory


thanks @Stephen Wright _Elabor8_ , using status category is a good workaround, even if it is not completely correct (not all states in all projects in the category Done may have to set the resolution, and in this way it is not possible to differentiate the two cases)

Like # people like this
2 votes
Ron Levy Atlassian Team Mar 27, 2022

@Edoardo Landi thx, let us look into this further. FYI @Jane Yeoh 

Hello, it is an annoying bug, so please fix it. Thx 

Like # people like this
Like Atle Andersen likes this

Still outstanding unfortunately

Like Krátki Barna likes this

Managed to fix it with automation: Project settings --> Automation-->Create rule

When: Issues transitioned
FROM (In Progress, To DO, Test, etc.)
TO (Done)

Then: Edit issues fields



*Done (if you dont have "Done" resolution type default go to Jira Basic setting/Issue attributes --> Resolution and create a "Done" type with Description, use as default)

Standard reports work with this solution.

On the other hand it also usefull to do an Automation backwards,  when you move a Done ticket back to In progress, Test etc. so the workflow sets resolution back to Unresolved. 

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