Require comment for status change (app required??)

[Tim Bucciarelli]

I've done some searching (not exhaustive admitedly) and I found a few references to this, but none specifically address my need and one that looked like it might pointed to an app which seems strange that this is not a native function.

When task/story/epic is moved from Any status to another status, I would like to require a comment. I looked in automation rules in transitions, but the comment field is not available to require.

Any ideas?

[Hamza Chundrigar · Accepted solution]

You can use a workflow validator to ensure that users are required to add a comment during a transition from status A to status B.

Go into workflows > click on the transition > click 'add validator'

Select Field Required Validator

 

Add in 'Comment' under "Fields required for this transition".

[Tim Bucciarelli]

I don't see the option to Add Validator anywhere on the screen

[Hamza Chundrigar]

Sorry, I should have mentioned — or rather asked if you were using a company-managed project or a team-managed project.  The solution I proposed is possible with CMPs. You seem to be using a team-managed project. As far as I know, TMPs do not have this native functionality.

You have limited workflow rules within a TMP such as:

• Rule to assign an issue to someone
• Rule to check an issue’s field
• Rule to check whether an issue’s been through a status
• Rule to update an issue field

But I don't think you can enforce comments to be required by users using a workflow in TMPs.

[Tim Bucciarelli]

aha! ok that's great info. Thank you for clarifying!