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Reporting / Dashboards

Hi all,

There are already several posts regarding reporting and dashboards, but I still haven't found what to do exactly and I will appreciate your advice.

I want to create a report (or a dashboard if it's easier), where I can see my team's performance overall (open vs closed tickets). There is such report already (default of Jira), but there are some people included in the results, which I want to exclude. Meaning, I want to make it more specific, because in my team we are 5 people, and the existing report  includes everyone.

I also want to create a report for each developer separately. Eg. for X developer I want to see how many tickets they closed within 7 days (or more), and if they reached the SLA.

Could you please help?

Thank you in advance!

1 answer

Hey @Ioanna Malachtari :)

Depending on how advanced or detailed your reports need to be, I can recommend you a few solutions:

Custom Charts for Jira is a simple and highly customizable solution that allows you to add/remove the desired metrics. You can create beautiful charts and arrange your dashboard the way it fits your team.

eazyBI Reports and Charts is another solution you may give a try. It has a tremendous amount of capabilities, but it's a little bit harder for first-time users.

I would recommend checking them both or browsing the Reporting section of the Atlassian Marketplace.

Hi @Ioanna Malachtari ,

You can narrow the scope of the default Jira gadget reports with a JQL filter to take into account only specific people as issue assignees. See an example for reporters here - https://support.atlassian.com/jira-work-management/docs/advanced-search-reference-jql-operators/#Advancedsearchingoperatorsreference-ININ.

If you are looking for a broader range of reports than Jira provides out of the box, the suggestions by @Teodora _Old Street Solutions_ ( thank you for mentioning eazyBI ;) are all good options.

As for eazyBI, you can check out its possibilities without installing it on the Demo account - https://eazybi.com/accounts/1000/dashboards/5942-project-overview.

Best,

Roberts // support@eazybi.com

Hi,

Thank you both for your replies.

I understand that someone has to buy an extra feature for better reporting in Jira. 

Nonetheless, I want to try without buying. When I edit the series, I choose status = done for all the closed cases, whereas status != done for the open ones. And at the same time I select the specific assignees. However, the results are wrong. Should I edit another variable too?

2021-11-28_12-39-08.png

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