Redirect a URL after creating issue in JWM form

[Jonathan P]

Hello, I created a JWM advanced form to create issue and submit. I am looking for a requirement to redirect to another internal url once the form is filled and created an issue. I didn't see any option how to implement this. I tried a rule->if issue created->action(web request with POST/GET), but this is not working, not sure if my requirement is possible with this. Could someone please guide me on this? 

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

There is no way to redirect a user to an arbitrary other place during issue creation.

[Jonathan P]

Hi Nic, Thanks for the reply. After creating issue (after clicking on create button in the advanced intake form), can we be able to redirect the user to any url or going back to the site where this form was launched from? 

[Nic Brough -Adaptavist-]

There is no way to redirect a user to an arbitrary other place during issue creation.

[Jonathan P]

Ok thanks Nic. I asked this question again, because i was not asking "during creation of issue", but asking to redirect "after creating issue", but that's fine. As you said, if it's not possible to redirect user then it's ok. Thank you for the details.

[Nic Brough -Adaptavist-]

It did read like the same question to me.  But my choice of "during" was not good.

Both of your posts said "issue create" in some form, redirection "during" and "after" are the same thing (after is just the last step in during), so they have the same answer.  But there's no way you would want to redirect during creation, because you would lose the issue.  After creation, you would not want to redirect because you should see what you have created, not run off to some other place.

Your expanded description makes me think you might want to have a look at "issue collectors".  These are snippets of javascript that Jira can generate for you (yes, code, but you don't have to write it, a few clicks in Jira, copy and paste into your applications code), you can add to websites that give you a little "ask for help" button that pops up a box so that you can create a Jira issue without leaving the site you are on.