Does anyone know how I should configure the custom fields in the Jira projects, because I want to connect custom fields in 2 projects, in the first they appear but not in the second? Do you know what it is due to?
I believe so. I have not tried it out myself though. SD seems to have many nuisances to using it.
Read the introduction section
https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the+email+channel
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