Why is JIRA Suite Utilities disabled on JIRA Cloud?

In my JIRA Cloud instance, the JIRA Suite Utilities add-on is greyed-out. All modules show as disabled, and I cannot find any way to enable.

My understanding is that this add-on comes/came pre-installed on Cloud instances.

What is going on? Is it undergoing maintenance or update? How can I enable and use the various functions?

JSU-disabled.jpg

Thanks

1 answer

0 votes

Is notification scheme enable for your project? Are notification events set? Is mail server configure correctly - try send test email, check logs.

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