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Why is JIRA Suite Utilities disabled on JIRA Cloud?

Sam Hall
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November 9, 2016

In my JIRA Cloud instance, the JIRA Suite Utilities add-on is greyed-out. All modules show as disabled, and I cannot find any way to enable.

My understanding is that this add-on comes/came pre-installed on Cloud instances.

What is going on? Is it undergoing maintenance or update? How can I enable and use the various functions? 

JSU-disabled.jpg

 

Thanks

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Renjith Pillai
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May 16, 2012

The activity stream gadget can tell you what all have changed.

If you need to do a bulk revert of all the changes, I guess it is not possible unless you have a backup, and I am not sure how backups are handled in OnDemand (you could raise a ticket with Atlassian support and request for this)

Renjith Pillai
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
May 16, 2012

As per the below documentation, you are not allowed to use the backup data for application data rollback.

http://confluence.atlassian.com/display/AOD/About+Your+Data

Lauren Larsson
June 6, 2012

Thank you! Even though I can't fix it, your answer gives me more peace of mind.

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