I've changed workflow and now if I re-opened sub-task it still has copmlete icon. Also task does not shows in my task(dashboard) list as opened. It has resolution "reopened"

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Re-opened sub-task does not shows in list

Why is JIRA Suite Utilities disabled on JIRA Cloud?

In my JIRA Cloud instance, the JIRA Suite Utilities add-on is greyed-out. All modules show as disabled, and I cannot find any way to enable.

My understanding is that this add-on comes/came pre-installed on Cloud instances.

What is going on? Is it undergoing maintenance or update? How can I enable and use the various functions?

JSU-disabled.jpg

Thanks

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I think you need to delete the resolution "reopened".

If you put *anything* in the resolution field, the issue is resolved. Doesn't matter of the word *means* "not resolved", there's data there so it is resolved.

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Why is JIRA Suite Utilities disabled on JIRA Cloud?

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