The TestRail addon in the Jira Details does not populate for one of my projects. Even I can navigate to Jira ticket when clicking the Jira Id from TestRail.
Expected result: This is how it works in some projects
Actual result: It does not display for one project
i think you need to write your own gadget to achieve your goal..
https://developer.atlassian.com/display/JIRADEV/Plugin+Tutorial+-+Writing+Gadgets+for+JIRA
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