Hi Casey,
Having a 10-15 seconds load time is really not common for the JIRA Server (locally installed). We would recommend you to check whether the server hosting JIRA met all the System Requirements - if even then the performance is slow, I'd suggest you to report a support ticket.
Regarding your question about JIRA Cloud (OnDemand) - the load times should be below 15s, but there is no official SLA on this regard, as several components are involved on page load which are outside of our internal control (e.g. your local network, ISP, and client machine HW).
For more information you may refer to the related question below:
https://answers.atlassian.com/questions/18929/what-is-atlassian-s-ondemand-sla-uptime-support-etc
My recommendation would be to sign up for a free trial for JIRA Cloud (OnDemand) and make your assessment whether the performance is according to your expectations.
I hope this information helps.
Cheers,
Danilo
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