People custom fields in Forms

[Niels Kee]

I want to create a new People field to capture a user field in a form (different to the submitter, assigned or watcher), but when I create this field it doesn't appear as an option in the menu on the right hand side.

Custom fields of other types appear fine - it's specifically only the People type and doesn't work regardless of single or multiple selection.

[Andrew Culver · Accepted solution]

I believe I opened a case with Atlassian and was told this is just how it works. The name and email attributes are copied from LDAP on each login, not just the first. You just have to live with it.

[Jean-Paul]

Anyone know whether there is a workaround for this? Copy-on-first-login would enable a much more seamless way for users to first experience JIRA and remove the mundane job of dealing with user creation on an adhoc basis.

[Andrew Culver]

We have about 50,000 active users in our LDAP and only about 200 in Jira. Any of these users could potentially log in at any point in the future. If I disabled Copy-on-first-login, I'd have to enable full directory sync of all users or install Crowd.

Is there no option to make Copy-on-first-login mean what it says, and only copy on first login, and not every login? Is there a fix coming for this?

[Zul NS [Atlassian]]

Because of the mentioned issue, it is most likely will re-copy ever time the user logged in. I would suggest to disable the Copy-on-first-login feature after all users already logged in. User that is to be added in the future can be included manually via the Admin UI.

[Andrew Culver]

I used:

"ldap.user.firstname": "givenName"
"ldap.user.lastname": "sn"

Is there a fix or workaround?

I haven't tested, but does this re-writing from LDAP only happen to existing users on their first login after enabling copy-on-first-login? Ie, after they've now logged in once, can I edit it back and have it stick? Or will it re-copy the name from LDAP each time?

[Zul NS [Atlassian]]

What did your configuration for "User First Name Attribute" says? Because of this issue, JIRA will not only copy users to be created on first login, but also copy users to be updated on next login.