New user not receiving confirmation email

[keyan kaderi]

I am adding a new user to a jira project and they have setup an account linked to their work outlook and I created an invite for them into the project, however, there is no email confirmation received and when the resend button is pressed it states that an error has occured.

[Jeff Curry · Accepted solution]

Most common reason is port number and accessibility of FishEye.

Is FishEye accessible on port 80 or 443 publically?

[PeterL]

Thank you Jeff. Nope, fisheye is accessible via 8060 and 8443 only. Would you recommend to change it to standard ports?

[PeterL]

Ok, am using proxy_pass directive in nginx now and forwarding to fisheye ports. thanx for helping. did run into some other issue
"An error occurred while trying to obtain an access token. For application link"
but i think i can solve it.

Peter