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Not receiving notifications when a ticket is closed.

Need to Change Tasks to Unassigned when Created instead of it Automatically Assigning Me

When I create an Epic and then it creates an issue, all of the tasks get assigned to me even though when I created it in the Automation, I put Unassigned for the Assignee. Jira screenshot.PNG

2 answers

1 vote

Have a look at the workflow transition to "close" an issue and look under post-functions. The last one should be: "Event XXX will be triggered". That event has to be used in your notification scheme.

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This worked for me!

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Are people getting other notifications you expect them to?

What exactly have you done to "set up notifications to be sent out when issue is closed"?

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I have assigned a notification scheme to my project and it has all watchers, reporter and assignee as being notified when a ticket is resolved and done. Is there another workflow step I need to add?

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Are people getting other notifications you expect them to?

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