Issues are not appearing in board view, they were there yesterday

[Sean Collier]

I have a JIRA cloud instance of Work Management. We use it for collecting and resolving maintenance issues. My project team typically works from the board's view to see and act on issues. 

Just this morning the team can no longer see new issues appear in the board (they get created into the open status). We can see issues in the other status but not open. 

Why would this be and how do I resolve it. 

[Nic Brough -Adaptavist-]

The important bit of that error message is "code 49" which means "problem with the LDAP account you're trying to use" and then "data 52e" which means specifically "invalid credentials"

As the quick test succeeds, the basic credentials must be correct, but when it tries the full test it fails, so that suggests some setting on LDAP that is saying "Ok, this is a valid user/password, but they're not allowed to do this for some reason".  I'm afraid it's a case of debugging the LDAP settings for that user.

[Simona Persico]

Thank you Nic! But it is the same user I use in production environment where all it works fine...  .. I have also tried with another user but without success...

[Nic Brough -Adaptavist-]

You'll need to check the LDAP server to see why they are failing - it sounds like the account is set up to log in to LDAP ok, but not actually read the data it needs.