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howto set default reporter

Issue not displayed on board

I have created an issue called 'Cagdas Mandali'. When I go to Projects > List it appears with a status Contacted. However, when I go to the board, it is not in the column for status Contacted. When I search on 'Cagdas' it doesn't appear. (All other filters have ben cleared)
The same is happening with another 3 issues that I added recently. Cagdas Mandali - in list.png Cagdas Mandali - not on board.png

2 answers

1 vote

setReporterId takes the user key, not the user name.

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How are you expecting an anonymous user to give you the information required to work out who the reporter is?

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Only the support is expected to create anonym issues.

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in JIRA there is an "Support"-Account created.

The Support is able to receive email-Notifications if an support issue is updated.

Of course the project lead (default assignee) is able to set the author/reporter to "support".

It would be a nice feature having set that by default.

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I'm confused now. Could you explain the rules for "what to set reporter to" and who is doing it?

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