How to get requests into Jira Work Management?

[Soo Beng Ang]

Hi All

I am evaluating JWM for our non-tech usage. I plan to use it for our HR team to take action on tickets/requests and also our IT support team. I know that Jira Service Management is another solution, but I like that JWM is more flexible

As I understand it, the forms feature is only available for JWM users. Furthermore forms can only be shared or embedded via Confluence.

On the other hand, I found out that there is a Jira Power up in Trello for cards to sync to projects in JWM.

I checked on Zapier and found that the integration doesn't work with JWM but only Jira software. 

Does anyone else have any other ways to create tickets in JWM boards or any integrations?
Thanks.

[Alexey_Rjeutski__Polontech_ · Accepted solution]

Use https://docs.atlassian.com/jira/latest/com/atlassian/jira/issue/customfields/manager/OptionsManager.html for that

[Sumit Kumar]

Thanks Alexey,

How will the issues with existing option values will be updated if I use updateOptions(Collection<Option> options)

Do i need to perform a re-index or this should be automatically done ?

Thanks,

Sumit

[Alexey_Rjeutski__Polontech_]

The options themselves will be updated instantly. As for the cached index - you should reindex jira to get the new options in search results. (but inside the issues actial values will link to the new option value)

[rikkin patel]

Hi Alexey,

Will you be able to help me write a script for it? I am new to scripting and wouldn't know where to begin... Sorry

Need to rename  about 200 values in a given custom field 

Best,

Rikkin

[Sumit Kumar]

I used

optionsManager.setValue(Option, "<New Value>")

and it works as expected.

Thanks a ton ..!!

Regards,

Sumit

[rikkin patel]

Hi Sumit,

Will you be able to please share the full script? I am trying to achieve the same thing. Need to rename  about 200 values in a given custom field. 

Best,

Rikkin