How do I modify my workflow to include an additional To Do step for anonymous access requests?

[David Reynolds]

I have a workflow to complete an issue for those users within my group.  I want to add an additional workflow To Do category that applies before the first group To Do category and is only used for issues submitted by anonymous access users.  This To Do step would serve as a queue for work management issues, submitted by anonymous access users and triaged by the users within the group.  After the submitted issue is triaged, the group would move that issue to the first group To Do category.  Issues created by the group would bypass this queue category default into the first group To Do category.

[Renjith Pillai · Accepted solution]

@Jobin, is it resolve issue permission or 'Schedule Issue Permission' (as per GH documentation here http://confluence.atlassian.com/display/GH/Scheduling+and+Assigning+Issues+in+GreenHopper) ?

[Renjith Pillai]

Oh really! I was thinking that the schedule permission is what matters all these while :(

[Jobin Kuruvilla [Adaptavist]]

If you go with the name, it is the 'Schedule permission' that makes more sense. But there u go :)

[Jobin Kuruvilla [Adaptavist]]

From JIRA Docs:

Schedule Issues

Permission to schedule an issue — that is, set and edit the 'Due Date' of an issue.

Resolve Issues

Permission to resolve and reopen issues. This also includes the ability to set the 'Fix For version' field for issues. Also see the Close Issues permission.

I have tested it and it is right. Seems GH docs is wrong!

[Deleted user]

But by removing the Resolve Issue permission, aren't we limiting the right to resolve issues to only a few team members?

[Jobin Kuruvilla [Adaptavist]]

Yes, but you can always have your own rules in the workflows. Just remove that condition from the Resolve workflow operation and add a new one! So that wouldn't be a blocker.

[Jobin Kuruvilla [Adaptavist]]

You can do it using the 'Resolve Issue' permission.

http://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions