How can I update the Issue Layout for the Content Management template?

[tom.odonnell]

I'm trying to leverage the Content Management template from the Jira Work Management addition. Within the Content Management template it provides an issue type of "Asset". When I view an Asset issue, I'd like to see additional fields within the Context view on the right side of a ticket. Currently it only shows: Assignee, Reporter, Automation.

I'd like to be able to show additional fields such as Labels and Components. When I go to Configure the issue layout and add those fields to be shown within the "Context" area, they do not show. Expected result is I would be able to see additional labels in the "Context" area just as I'm able to configure for other Issue types within Jira.

[Nic Brough -Adaptavist- · Accepted solution]

That usually implies a mail server problem or, most commonly, a client end problem - check the users email rules and filters - start with the spam folder first.

[Kasper Elbo]

I have checked the spamfolders and there are nothing there... I have been able to receive notifications earlier but now it suddenly dont work anymore

[Nic Brough -Adaptavist-]

Ok. The full list of things to check starts with "is Jira sending the email", and you've done everything you can there - if test emails are arriving and the reporter address are correct, then the link is valid. Checking the queue was an excellent thing to look at, so it's really clear that the only problem on the Jira end is maybe that you've changed the notification scheme to exclude that user somehow. If you've not done that, then the error is your mail server or client. You've checked the client, so you need to talk to your email server administrators as the error must be there.