Giving links to Jira tickets from another Jira

[Istvan Fay]

Hello,

I am quite a novice user of Jira, and have been confronted with the following situation described below. There are two companies, company A and company B. Company A makes a product for company B. Company B uses the product, and puts their error descriptions / problem reports into their Jira system as tickets. Company A receives the error description and set a ticket in company A's Jira system. What the two companies would like to have is an automatic linkage between the two Jira systems:

• when company B generates a new ticket, and wants to share this ticket with company A, there should be an automatic signal (for example an automatic e-mail) sent to company A + company A should be able to read this ticket. But only this ticket, not all the tickets of company B
• when company A makes an update to the corresponding ticket in Company A's Jira, an automatic signal should go to company B that there is an update at company A's side

Is this linking with automatic updates possible?

Thanks for your support!

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You don't need a separate log4j.properties and you don't need to edit the system log4j.properties. Make sure you use the correct mode (FATAL,..,DEBUG) while logging and change the log level at Administration > System > Logging and Profiling to change loge level at run time. To persist those changes across restarts, you will have to edit system log4j.properties.