I don't know why this is the case, but also in terms of project team members subscribing, shouldn't everyone receive the same field presentation information? Is there a permission limit here?
Hi Neeta,
You need the issue key in the subject line for JIRA to know it's a comment to an existing issue.
So for you it should have been something like this :
Subject : (OOOOIL1234-2) Test Ticket
Body : your comment.
Best regards,
Peter
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