Email notifications for workflow events that look like Jira Service Management email notifications.

[Tristan Fesmire]

I can not find a way to enable email notifications for a work management project that mirrors the service desk email notifications. I can of course build custom emails in the automation tab but I would like to use the same template that is used for the service desk email similar to the image I attached. Does anyone have any way to fix this? 

[David Maye · Accepted solution]

You can look at my.atlassian.com and find out how many users your evaluation for Confluence is for (just to double check). Otherwise, you may have default application access setup to allow Confluence.

[HosseinA]

Hi David,

In order to identify the users, you may run the query below against your Confluence database.

SELECT
o.list_index,
d.active,
d.id as DirectoryID,
d.directory_name,
d.directory_type,
u.id as UserID,
u.user_name
FROM
cwd_user u
JOIN cwd_directory d
ON
u.directory_id = d.id
JOIN cwd_app_dir_mapping o
ON
d.id=o.directory_id
ORDER BY 2 DESC, 1 ASC;

Hope this helps.

[David Ghoussoub]

Hi Hossein,

Does this apply to the onDemand version of Confluence? How would I run the above SQL statement?

[Dave]

This isn't possible in OnDemand