Customers not getting email notification when creating issue or any other updates on ticket

[Rosana Casilli]

Good afternoon all!

I have this situation in one of the service management projects.

We have added the customers to this project (they are not part of the company) and since they started creating request, none of them has receivide any email notification about the issues created nor any change done by agents on tickets.

We have double check if it was something related with IT team but it is not. And after a week they are not receving any emails..

I have contact atlassian, they told me that there was an issue that was fixed but we still have this problem. 

Does any of you have a similar problem? how did you resolve it?

Thanks in advance,

Ro

[Steve Behnke [DiscoverEquip.com] · Accepted solution]

That page doesn't exist in current documentation. That documentation is for JIRA 6.3.

The plugin hasn't been developed or supported by Atlassian in quite some time though, but they maintain the still functional articles.

[Edward Scott]

Good point. I didn't realize how out of date our JIRA instance is.

Is there an equivalent functionality built in or via another plugin in JIRA 7.1?

[Steve Behnke [DiscoverEquip.com]]

I'll look around but no promises.