Approvals in Jira Work Management Cloud

[Merijn]

Hey all,

I am trying to set up approvals for a Jira Work Management workflow like is shown in the Work Management introduction video (see attached image).

I am very confused as there are some explanations on how to do it, but none of them seem to work. The " Add approval" box that is referred to often for instance does not exist.

Is it possible to set up approvals as is shown in the marketing video? And if so, is there a guide that explains how to do it?

Thanks.

~ Merijn

[Aleksander Mierzwicki · Accepted solution]

I guess that 2399 issues doesn't have this field at all (for example some_field is assigned to issue type/project etc). Does that match your situation?

[Vital Yeutukhovich]

Thanks, is was one problem Also I was need to Re-Index issues

[Udo Brand]

Aleksander is correct. You need to look at the context of this field. Likely it is defined only for some projects/issue types.

see https://confluence.atlassian.com/display/JIRA062/Configuring+a+Custom+Field#ConfiguringaCustomField-contextContext