Missing Issue/Card

[Brittany Melville]

We recently marked an issue as Done, and it has disappeared from the Board and List views. Direct link to the issue itself still works, but it is not showing up under the Project board in the Done column. There don't seem to be any filters applied and I'm not sure how to tell if something is archived. Has anyone else come across this? Please help :) 

[Bastiaan Jansen · Accepted solution]

Adding additional mailservers is indeed not possible nor the option to install additional plugins.
I order to configure multiple emails you will need to configure and mail server which is reachable by POP/IMAP.

From there you will be able to configure the mail handlers in Jira and assign specific email addresses to specific projects using the "catch email address" flag.

[Matt]

Have you tried this one: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

This is working for us on Download version of Jira.

[Nic Brough -Adaptavist-]

They can't, they are using OnDemand.

[Maarten Cautreels]

So basicly this is not possible on the OnDemand version? How would we be able to take care of project specific mail addresses?

[Nic Brough -Adaptavist-]

I don't think it is. You need more mailboxes, but Bastiaan implies that you can't create them in OnDemand.

You can't install JEMH to do any clever mail filtering because it's not an OnDemand supported plugin.

Your only remaining option is to create IMAP or POP3 mailboxes somewhere else and configure OnDemand to read them. MS-Exchange is perfectly capable of exposing it's mail as IMAP (and POP3, but IMAP is nicer), it's a bit of a weakness that people configure it not to when it's better than the internal mechanism. If you can't get IMAP on your exchange, then you'll have to get another mail-server to do it.