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JQL for ''Time to assign' or 'Time to first response' in non-service desk Jira.

Daria Pavlova
October 17, 2021

Dear community!

Please help me to to find out if there is any way to calculate 'Time to assign' or 'Time to first response' metrics in Jira.

This is not a Service Desk solution so there is no possibility to use SLA functions. 

Thanks on advance!

2 answers

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Answer accepted
steve tolson
August 11, 2016

Setting enforce concurrent work did the trick...

0 votes
Ryan Porter
Contributor
August 11, 2016

You might want to check to make sure that you have the "Stage sprint constraint" setting turned on, in your portfolio configuration.  Under "Scheduling".

steve tolson
August 11, 2016

The stage spring constraint was turned off, but I turned it on and still have the same result. I've got this setup as a kanban style portfolio and a kanban team. Could that also be a contributing factor?

 

We are trying to avoid managing to the sprint level detail in Portfolio b/c of the volume of projects we have an the different variations of sprint length, etc. that we have too.

Any other ideas?

Ryan Porter
Contributor
August 11, 2016

Apologies, that was the extent of my ability to assist.  I also have my own problems with the scheduler inexplicably generating bizarre schedules for kanban teams that seem to have nothing to do with what I'm telling it to do.  To the point where we can't use JIRA Portfolio at all.  That's what brought me here in the first place.

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