Is it possible to unify multiple issues to one issue?

[Simon Huprich]

Hi!

In one of our teams it regulary happens that there are multipe issue (about 5-10) that should be unified to just one ticket. This is necessary because the team has to work with the single issue but the also need a new issue which refers to all single issues.

It´s like having 3 different issue called "apple", "orange" and "banana" and I want to unify them to a new "fruits" ticket.

It would be nice to have the opposite of the "split issue" function.

I already thought about creating manually a new ticket and linking all the other issues to the new one. But in this case all the information still would be spread to every single ticket.

So, is there a better way?

Thank you.
Greetings
Simon

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

JIRA logs should normally indicate what the real issue is. It will give errors like authentication failure, connectivity issues etc. Wouldn't that help?

[JamesR]

Thanks Jobin -- interesting that you bring this up -- we later found out that this was an LDAP (global) issue.

If a user is simply typing the wrong password, would this show (as an authentical failure) within the log file? I did not find any authentical messages within the log file (catalina.out).

Thanks Jobin

[Jobin Kuruvilla [Adaptavist]]

you should have something if you configure logging in Debug mode. Don't remember if it comes in Error mode or not.

Btw, login failures due to bad cookies won't generate any messages, even in Debug.

[JamesR]

Thanks Jobin -- the bad cookies issue is great information. Have a great rest of the week!

[Renjith Pillai]

And to add what Jobin said, check the log "atlassian-jira-security.log" and if needed, enable additional debug logging in the administration just for security - https://confluence.atlassian.com/display/JIRA/Logging+and+Profiling