Incidencias enlazadas no muestra en la creación de incidencia del celular

[Valentina Sanchez]

Buenas, es que al momento de realizar el diseño de incidencias no se como agregar en el diseño las incidencias enlazadas por que la tengo como obligatoria y en el computador al momento de crearla nos muestra el campo, pero cuando vamos a crear una incidencia en el celular no nos muestra el campo y no nos deja pasar a la creación porque es obligatoria, pero no es visible tampoco. Solo sucede en el celular, suponemos que es el por que en el diseño no esta pero no saber tampoco como agregarla 

[Lukas Konrad · Accepted solution]

Solved - I turned off ntlm auth. and now is OK. Problem was with licencing, thanks

[Nic Brough -Adaptavist-]

You say "the windows popup" - do you mean you are getting a popup from the browser, or literally a windows login popup? (If it's an application popup, then how have you done that? Jira doesn't pop up a window for login, it goes to a login screen, so Im a bit confused by that)

[Lukas Konrad]

its a windows login popup and this popup shows before JIRA login page

[Nic Brough -Adaptavist-]

Ok, if you're seeing a windows login, that's probably caused by your network - your users open the browser, try to go to Jira and the network doesn't think they're logged in. So they need to enter their windows/network login into it, not Jira.

I'm afraid that's a networking problem, not Jira. Unless you're using some form of directory integration and SSO - is that the case?

[Lukas Konrad]

I think it could be a problem verifying the Tomcat. I tried to use the affected user profile on my workstation and popup appeared again. When the user enters their credentials, so it will not work, but when I enter my data, so I get to JIRA.

we using ntlm auth.

[Nic Brough -Adaptavist-]

Sorry, how have you hooked NTLM into Jira?

[Lukas Konrad]

I do not know exactly what you mean? Do you want to insert the contents of web.xml and seraph.xml?

[Nic Brough -Adaptavist-]

Well, not the details, just explain how you've hooked it up and how Jira talks to your user listing (I'm guessing that's Active Directory?)

[Lukas Konrad]

yes Active Directory on port 389

[Nic Brough -Adaptavist-]

Ok, then you probably need to read the AD logs to find out why their logins are failing.

But it might be worth posting the AD configuration in Jira here for us to sanity check it (it's probably fine, as you do have people who can get in, but it's still useful background for us to see while we epxlore the AD logs)

[Lukas Konrad]

i checked AD logs, but no errors or similar events for this day

[Nic Brough -Adaptavist-]

I'm afraid you need to turn the logging up on AD then.

The problem here is that your network doesn't believe your user is logged in, and then it's refusing to accept whatever they're typing in when the box pops up. This is entirely down to AD and your network, they're not even reaching Jira when this is happening.

[Lukas Konrad]

hmm, now after restarting Tomcat impaired users already get without a problem, I do not know whether to appear other users on Monday. Do you have any idea what it could be?

[Nic Brough -Adaptavist-]

Hmm. The last time I saw that happen, it was broken AD. Stopping Tomcat fixed it because whatever was broken started getting "not found" from Tomcat instead of the authentication stuff, so it cleared some form of cache. But it might be a cache in Tomcat for you, or something else.

It's pretty much impossible to diagnose this without tracing what is going on when a user tries to authenticate via AD, which means you need to log it in AD.

[Lukas Konrad]

Today we have the same problem with different users, I found in ntlm-auth.log

This may be the cause?

HttpSecurityService: 192.168.3.166:62345: Authentication failed: NETLOGON failure

2014-05-05 08:50:22: Jespa license.key: SN2151120131022|0|0|1389331860|Jespa 60 Day Trial Licensing Key||||||

2014-05-05 08:50:22: Jespa code-source: /D:/jira-612/atlassian-jira/WEB-INF/lib/jespa-1.1.19.jar

2014-05-05 08:50:22: HttpSecurityService: IP: USER successfully authenticated

2014-05-05 08:50:28: java.io.IOException: Jespa license.key 25 user limit exceeded

[Lukas Konrad]

is there any easy way to turn off ntlm auth?