How to use custom fields in Work Management projects with global automation

[Benjamin Heunemann]

Hey, I am desperately trying to have custom fields created on a global aspect (issues > fields > custom fields) show up and be usable in business projects, especially for automation.

My idea:

• I created a simple text field with a few options (as mentioned under issues > fields > custom fields)
• if in a business project an issue under certain conditions is created, a new issue with pre-filled information, among them the custom field, will be created
  
• neither does the custom field show up in the project's issue types settings nor does (global) automation recognise the field:
  "Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -" (followed by the field name)
• also the field does not show up in the new project's task configuration screen (which is most likely to be related to the error)
  

I have no idea what to do and feel like I've looked everywhere. Does anyone have a hint?

[Nic Brough -Adaptavist-]

I assume the reporter field is on the "create" screen for the issue type, and that other people can set the reporter?

If that is correct, check the permission scheme - does this user have the "set reporter" permission?