How to make a automatic rule for everyday reminder of issues?

[Jan Šimek]

Hi guys, can you help me create an automatic rule which would run every day MON-FRI and it could be like a reminder for creator of the issue - as it is an colleague who works in our office?

I have only find, that you could send email with update to reporter, but that send me an error as there is no email address for the reporter? I do not understand why it send me that, because everyone have his email in the settings I belive? Also can you help, how to make an automation, which would be looking only for issues which are more then 24 hrs in the status?

I have not been able to get it work.

Thank you

Best regards,

[Pedro Cora]

Hi Ryan,

The only way to achieve that would be by resorting to customization in JIRA.

You may want to check this documentation: https://confluence.atlassian.com/display/JIRA/Customising+Email+Content

Cheers,

Pedro Corá