Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to automatically add email addresses from cc field into the requested participants field.

Chris Roughton
August 9, 2022

Hi there, 

We have customers who email their support tickets in and the tickets are then created and dealt with by our support team. 

If the person sending the email has cc'd people into the ticket, we'd like it to automatically add all the cc'd people into the "requested participants" field.  This means that when we then send updates via Jira, all people originally cc'd into the email get updates.

1 answer

1 accepted

1 vote
Answer accepted
Deividi Luvison
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
March 26, 2015

Not at present date sad. Personally I believe this would be a great feature, my suggestion is that you log a feature request at https://jira.atlassian.com against Confluence project so we can have that documented and maybe implemented in a future release.

Hope it helps.
Thanks and Regards,
David| The Engineer that like Windows for realsies.

Suggest an answer

Log in or Sign up to answer