Error finding the Parent ID

[Jael Carvalho]

I'm trying to import existing tasks from a issue that already exist, so, there's this error and I can't find that field "Parent Issue" too.
I would like to know if it's a native field or it's something that i have to search on everytime i'll do the import.

The error is: "You have to define which CSV column maps to Issue Id if you want to import sub-tasks."

[Siddhartha Mann]

I am trying to connect StoriesOnBoard as well. I followed the steps outlined here: http://storiesonboard.com/blog/post/setting-up-synchronization-with-jira

However, when i go to https://connected.storiesonboard.com/integrationsettings and click on "Enable Integration", I get a pop up "an error has occurred while trying to connect to JIRA.. please check.." essentially saying check in JIRA. But what should I check in JIRA?

I can see a couple of IP addresses on StoriesOnBoard but dont know if I need to add them in JIRA; if yes, where in JIRA?

Can someone please help?

[support]

Hi Siddhartha,

The most common reason of getting this error message is that StoriesOnBoard can't access the JIRA instance from outside the corporate network.

But there can be many other reasons, so I'd recommend contacting us using the support chat in StoriesOnBoard, so we can check our logs for more detailed error messages.

Árpi, co-founder, StoriesOnBoard

[support]

Thanks for the question Christoforos!

You can connect to JIRA cloud the same way as described in our blog post: http://storiesonboard.com/blog/post/setting-up-synchronization-with-jira

Please feel free to contact us using the feedback widget in the bottom right corner of StoriesOnBoard if you need more help.

Kind regards,

Arpad Tamas, co-founder, StoriesOnBoard