Customers not getting email notification when creating issue or any other updates on ticket

[Rosana Casilli]

Good afternoon all!

I have this situation in one of the service management projects.

We have added the customers to this project (they are not part of the company) and since they started creating request, none of them has receivide any email notification about the issues created nor any change done by agents on tickets.

We have double check if it was something related with IT team but it is not. And after a week they are not receving any emails..

I have contact atlassian, they told me that there was an issue that was fixed but we still have this problem. 

Does any of you have a similar problem? how did you resolve it?

Thanks in advance,

Ro

[Petur Agustsson · Accepted solution]

Hi, this can be done with Tempo 6.3 it will display availble time for planning, then with a Team Gadget you can display planned time vs logged.

[Deleted user]

Thanks for the reply Petur.

We are running on JIRA Studio and it currently runs Tempo 6.2.7.1. Is there a way to figure out, if this will be upgraded in the next JIRA Studio update?

Could you also provide me a link so that I can see what are the new features in Tempo 6.3 and how do they work?

[Deleted user]

Hi Petur,

I just went through the description of this feature on your website. As I understood, It still needs to be manually entered (the plan time). Although, it will show the available time during this step. Right?

What we are looking for is, if an issue is assigned to a user, then his planned time for the sprint period be filled with that many hours and the available hours be reduced by the same number. Is this possible?

[Viðar Svansson]

Not yet but we want to make the planning more intelligent and automatic. Hopefully we will be there soon.

[Lesia Biloshytska]

Hi

its been some time since the last update on this topic.

As a project and team manager I would really appriciate if estimated tikets assigned to amployees in sprints - will apper in planning for duration of sprints, showing planned hours for each person.

is there any way to avoid double work - Sprints Planning and Resource Planning?

[LongN]

https://marketplace.atlassian.com/plugins/tr.com.obss.plugin.jira-auto-planner-plugin/server/pricing

this is the answer, unfortunately, it's not free. Can't understand why this is not a built-in feature in TEMPO

[Hannes Schreyer]

Hey, please update on this issue, as I have to make an decision to buy this plugin in the next days.

Is it possible to implement it without using jira agile?

[STRG. Admin]

Hi!

What is the status of this issue?

[Workether]

Hi guys,

Are there any updates about this? It will really good to auto-plan time with the estimated time of the issues.

Thanks.

[Viðar Svansson [Tempo]]

We are working on supporting this in Tempo Planner. Issue for progress is here: https://tempoplugin.jira.com/browse/TP-4

[B]

Hi.

Has that been taken into consideration?

Will it be released soon?

The overhead of having to capture and plan twice (Sprint planning and tempo planning later) for each task isn't ideal... moreover, if a task completion time exceeds the estimation, the update isn't done automatically either... or I can't find which is the option I have to change for tempo to do that without human interaction.

Any clues?

Thanks

Bruno

[Viðar Svansson [Tempo]]

Hi, please see my comment to Angel Molina.

[Deleted user]

Is there any possibility of this happening? This can make or add real value to the reports my management wants to look at...