Customer view to jira management board.

[Mihir Ruparelia]

Hello, 

We have a Jira management board, and want to provide access to all users' a way of logging tickets to the board without having full access. 

Due to the nature of this form emailing requests is not an option.

Any help around this would be greatly appreciated I am aware there is no portal option like there is jira service management but if anyone can supply a workaround that would be great.

[Peter T]

Roman,

instead of pasting the everything in the description if you use the csv importer you can automatically create the hierarchical structure you need. See more information here https://confluence.atlassian.com/jira/importing-data-from-csv-185729516.html section Creating sub-tasks

[Nic Brough -Adaptavist-]

You can copy the whole body of the document into a description field (or other text field) in JIRA.  As long as the field is set to "rich text", it will keep the basics of your formatting (bold, italic, tables and so-on)

But that's about it, your headers and numbers are superflous in an issue tracker, so it won't do a lot with them.  A word document is just a block of formatted text, it tells you nothing about real structure.