Can Jira be used by Engineer team and IT team without interfering each other work?

[MD]

We're currently running Jira server in our environment.  Can an environment and/or project be created for IT to test/validate without disrupting engineering work?

Thank you

[Deleted user · Accepted solution]

Yes, JEMH should support both collection of 'involved' party email address in CSV style within a text CF, addresses matching existing Jira users get stored in a multi-user picker CF type as Users.

JEMH does support auto user-creation, and auto-joining a nominated group (your case a) or alternatively through a defaultReporter you define (your case b).

[Jobin Kuruvilla [Adaptavist]]

I am not sure if you can extract sender and populate a customfield without some coding but have a look at JEMH. It certainly supports creation of issues with customfields, so you can probably use that approach.